When attempting to view their family tree in Family View, many Ancestry users run into an unpleasant problem. The website fails to load properly, or an error message displays in place of the usual display of spouses, parents, and kids in a connected layout.

Research progress may be disrupted by this issue, but you can promptly resume your work if you comprehend the potential reasons and answers.

Common Causes of the Family View Error

There are a number of causes for the "Error When Displaying Tree in Family View" problem. Browser conflicts, out-of-date cache files, damaged cookies, Ancestry's temporary server troubles, or issues with the tree data itself are the most frequent causes.

The Family View layout may occasionally not load fully due to a sluggish or erratic internet connection.

Display issues are more likely to occur if you are using an out-of-date browser or one that isn't completely compatible with Ancestry (such as Internet Explorer or earlier iterations of Safari).

Ancestry's interactive capabilities may also be hampered by browser extensions, particularly ad blockers, pop-up blockers, or privacy tools.

Basic Troubleshooting Steps:

1. Refresh and Reboot

Start with a simple refresh (Ctrl + F5 or Command + R). If that doesn’t work, log out of Ancestry, close your browser, and reopen it before logging in again. Sometimes a quick reboot clears temporary conflicts.

2. Clear Cache and Cookies

Old cache or cookie files can prevent Ancestry pages from loading correctly. Clear your browser’s cache and cookies, then restart your browser before reopening your tree.

3. Try a Different Browser

Ancestry works best on browsers like Google Chrome, Mozilla Firefox, and Microsoft Edge. If the error persists in one browser, switch to another to see if the issue continues.

4. Disable Browser Extensions

Turn off extensions or add-ons, especially those related to ad blocking, security, or privacy. These can block essential scripts needed to display Family View.

5. Check Internet Connection

Make sure you have a stable, high-speed connection. A weak signal or fluctuating connection can cause partial loading or display errors.

6. Use Pedigree View Temporarily

If Family View fails to load, switch to Pedigree View to continue working on your tree. You can toggle views easily using the buttons at the top right of your tree screen.

Advanced Fixes and Data Issues

Your tree data may be the source of the issue if none of the aforementioned fixes it. Extensive media attachments or trees with thousands of members may cause display errors or load slowly. Attempt to work on a smaller branch of the tree or temporarily conceal images and media.

To check if the display issue still exists, you can also download a GEDCOM file of your tree and upload it again as a fresh test tree. If the new tree loads correctly, a particular data entry or media link is probably the problem.

Contact Ancestry Support

For additional help, get in touch with Ancestry Support if the issue persists. They can assist in restoring correct Family View functionality by looking for known service outages or issues unique to a given account.